How to Pay Your Bill

Payment Methods and Due Dates

DigitalOcean billing cycles are monthly. Your balance accrues over the course of the calendar month based on your resource usage. Your balance is due on the first day of each month.

Note

If your team is new, your balance may instead be due when your balance exceeds your usage threshold. Usage thresholds are predetermined spending limits for new or unverified users that, when met, triggers a charge to the team’s primary payment method. We remove usage thresholds automatically once a team has a reliable history of payments.

There are two ways to pay for your resource usage:

• At any time during the month, you can manually make a payment using any valid payment method.

  This lets you pay for your month-to-date resource usage before it’s due, pay an overdue balance, or make a pre-payment. Pre-payments let you pay ahead of time for future resource usage.

• When your balance is due, we first apply any pre-payments, then we automatically charge the primary payment method on your team for the remaining balance.

We currently accept payment using credit cards (Visa, MasterCard, American Express, Discover, UnionPay, Diners Club, and JCB), debit cards, and third-party providers (including PayPal, Google Pay, and Apple Pay). For qualifying customers, we also support ACH direct debit from U.S. banks.

How to Manage Payment Methods on DigitalOcean

How to add, edit, and remove payment methods on your team, including credit cards, debit cards, and third-party providers.

Making a Payment

You can make a manual payment on the Billing page. Your current balance is listed at the top of the page, next to a payment button. The text of the button varies if the balance is overdue or if you’re making an early payment.

Click the payment button to go to the Make a payment page. In the Payment Amount section, you can select from any past due balance, estimated costs for the current billing period, or a custom amount.

After you enter the amount you want to pay, you can make the payment in two ways:

• Saved Payment Methods. You can choose from any credit card, debit card, or third-party provider that you have already saved to the team. You can also add a new credit or debit card with the Add card option in the dropdown menu.

  To use this option, select or add a card, then click Submit Payment to pay.

• Pay with a 3rd-Party Provider. You can submit a one-time payment with a third-party provider, like PayPal, Google Pay, or Apple Pay. To use this option, click the third-party provider you want to use, then complete the transaction after you are rerouted to that provider.

  When using PayPal, your balance updates after your payment is processed, which often takes several hours due to PayPal’s processing. PayPal also sometimes holds payments for up to 72 hours, meaning PayPal has received your money but hasn’t sent it to us yet, but the payment still applies once PayPal releases it.

Help with Payments

Can I have a refund?

We do not offer refunds.

What if I'm unable to pay my invoice?

We do not offer extensions, but we can help you find other solutions.

Why was my card declined?

Your card may be declined for a number of reasons, including banking restrictions, unavailable funds, or trying to use a prepaid card.

I've paid my bill so why aren't my services online?

Once you pay a past-due balance, you need to manually turn your resources (like Droplets) back on using the control panel.