Workflows automate machine learning tasks, combining GPU instances with an expressive syntax to generate production-ready machine learning pipelines with a few lines of code.
Paperspace provides two levels of support:
Level | Availability | Includes |
---|---|---|
Standard | Free | Ticket-based support accessible 7 days a week |
Enterprise | By contract | Technical infrastructure assistance, best-effort third-party software support, and a team of customer success managers |
If you are a business that requires Enterprise level support, please contact our Customer Success team.
For account questions and technical problems, you can open a ticket. You can also open a ticket by clicking Contact Support in the console.
To help you resolve issues as efficiently as possible, we recommend you take the following steps as you prepare to submit a ticket:
Before opening a ticket, especially if you experience a delay or connectivity issue, check the Paperspace status page to see if the problem is caused by a system-wide issue.
Some problems require a support ticket, but we have solutions to many problems already documented. Look for relevant information using Paperspace Docs search, which combines results from product and account management documentation. You can also browse our forum.
The sooner our support agents have the information they need to troubleshoot, the faster they can help you. Consider the items below and include the information relevant to your situation in your ticket: